Privacy policy

Privacy Policy


We have organized our websites so that you will not be required to identify yourself or reveal any personal information in order to view our websites. At times, we may ask you to provide information about yourself or your company in order to better serve you. If you choose to provide this personally identifiable information, we will use it in accordance with this Privacy Statement. We provide this Privacy Statement to answer some of the questions you may have about the types of information we may collect from our website and what we may do with that information. By entering this website, you are consenting to the terms of this Privacy Statement. This Privacy Statement applies to data collected on the Ashland Inc. website. Other individual websites of Valvoline ("Valvoline") may have privacy statements tailored specifically for activity on those websites and the terms of those privacy statements may differ from this Privacy Statement, and if so, the terms of this Privacy Statement will not apply. Our EU Safe Harbor Privacy Statement applies to the personal information that we receive from the European Union. We adhere to the Safe Harbor privacy principles agreed upon between the United States of America and the European Union. For more information about the Safe Harbor principles, please visit the U.S. Department of Commerce’s Website at

Changes to this Privacy Statement

We reserve the right to update this Privacy Statement at any time without notice to you. The most current version of the Privacy Statement can be reviewed by clicking on the "Privacy Policy" hypertext link located at the bottom of the web pages on this website. Your use of this website may also be subject to additional terms outlined in the Terms of Use and elsewhere on this website.

What information do we collect and how do we use it? We understand that you expect to learn about our company when you visit this website. Similarly, we hope to learn about your needs as a current or potential customer or shareholder through your visits to this website.

Personal Information

On some of our web pages you may be able to ask questions and register to receive information. On these pages, we will ask you for the personal information necessary for us to respond to you, (e.g., name, mailing address, electronic mail address, telephone number). If you opt not to provide us with personal information you can still access our websites; however you may be unable to participate in certain promotions or receive product information offered through our websites or interactive advertisements.

Aggregate and Statistical Data

We may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows XP or Mac OS), and the domain name and address of your Internet Service Provider (e.g., AOL).

Neither our cookies nor web beacons nor web log information collects any personal information. They do not contain personal information such as your name or e-mail address. In some cases we may also collect information about you that you voluntarily submit and which is not personal, such as general statistical information like age, gender, household size, zip/postal code, preferences and interests.

Cookies and Web Beacons

When you view one of our websites or interactive advertisements, we may collect some non-personal information about you. The collection of this non-personal information is done either through the "cookie" technology or with "web beacons" (also called "single-pixel gif" or "web pings"). Neither our cookies nor web beacons nor web log information collects any personal information.
When you view one of our websites or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie." Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. We do not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies) with your previously submitted personal information. Our cookies cannot read data off of your hard drive, cannot read cookie files created by other websites and cannot track any personal information about you. If you erase or reject a cookie, you may still use this website.
Web Beacons
Web beacons are site instrumentations that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the e-mails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.

What do we do with this information?

We will use the information that you provide us to better understand your needs and to provide you with better products and services. At the most basic level, we will use information you provide to communicate with you, to update you on our products and services and to personalize our websites for you. Web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

Periodically, we may survey you about your use of products for other market research or to provide you with marketing information we think will be useful to you. Of course, you need not participate in these surveys or accept this marketing information.

Will information be sold to third parties?

We will not, without your permission, sell the information which you give to us to third parties. Occasionally, we may share personal information from you (such as name, mailing addresses and e-mail addresses) with our vendors, contractors or partners in connection with services that these individuals or entities perform for or with us. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for us, and they may not share or resell this data. The services they provide for us include mailing product samples, or contacting the winners of our contests.

We also reserve the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law.

Links to Other Sites

We may provide you with links to other websites. Please be aware that we cannot guarantee or vouch for the data collection practices of such other websites. We encourage you to read the privacy statements for those linked websites.

Privacy of Children

This website is not designed for, or directed to, children under the age of 13 and will not knowingly collect personally identifiable information from individuals in this age group. We encourage parents to take an active role in their children's online activities and to talk with their children about disclosing personally identifiable information to websites. Referrals

Occasionally, visitors will have the opportunity to forward product sampling opportunities or other information on the website to friends/relatives or to send messages from our websites or interactive advertisements to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis or stored only for analysis purposes, and is not further used by us to re-contact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us.

Data Security

We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Our vendors, contractors or partners who have access to your personal information in connection with providing services for us are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. We use secure connections on our websites to protect credit card information during its transmission.


Our sites allow you to choose to receive or stop receiving communications from us. To request removal from a mailing list, please visit the Contact Us page and send a message with your request.


By using this website or any other Ashland website or interactive banner ads, you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the website.

If you do not agree with any of these terms in this Privacy Statement, please do not use this site or submit any personal information.
,br> Please check back for updates to this Privacy Statement.


This EU Safe Harbor Privacy Statement describes how we collect, use, and disclose personal information that we receive in the United States from the European Union (“Personal Data”). We adhere to the US-EU Safe Harbor Privacy Principles (“Safe Harbor”) of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement with respect to Personal Data. For further information about the Safe Harbor and to review our self-certification on the Safe Harbor List, please visit the U.S. Department of Commerce's website at

Categories of Individual Data Subjects

We may obtain Personal Data in the United States about (i) website visitors, (ii) customers, suppliers, vendors and service providers, and (iii) our current and former EU employees. Our practices with respect to such Personal Data are described below.

Website Visitors

We may collect, use, and disclose information about website visitors located in the EU in accordance with our Website Privacy Statement located at

Customers, Suppliers, Vendors and Service Providers

We may obtain various types of Personal Data about employees and agents of our customers, suppliers, vendors, and service providers. Such data may include contact information (names, titles, addresses, phone and fax numbers, and email addresses); information about products and services ordered or provided; financial and payment information; user IDs, passwords, and information collected through Internet-based and e-commerce activities, and other transaction-related data.

We may use Personal Data for business purposes, including delivery of products or services; to establish or maintain business relationships; to provide access to Internet-based and e-commerce activities; to perform accounting functions; satisfy our legal obligations; satisfy administrative functions; prevent prohibited or illegal activities, and enforce our legal agreements; and to conduct other activities as necessary or appropriate in connection with servicing and developing business relationships.

Employees and agents of our customers, suppliers, vendors, and service providers may contact us to access or correct Personal Data that we maintain about them by sending an email to, or by using the Contact Information section at the end of this EU Safe Harbor Privacy Statement.

EU Employees

We process Personal Data collected from our EU employees for business purposes, such as i) matters relating to day-to-day business operations, job functions, compensation, employee benefits, performance assessments, and training, ii) offering services and benefits to employees, iii) maintaining contact with current and former employees, and iv) compliance with our legal obligations.

Employees located in the EU should contact their local human resources manager to ask questions or obtain additional information about our practices with respect to Personal Data. Job applicants should also consult any additional terms that apply when they submit their applications or resumes.


We will seek your consent prior to using the personal information in a manner incompatible with the purposes we describe in our EU Safe Harbor Privacy Statement, purposes disclosed at the time of collection, or purposes subsequently authorized.

Other Necessary Disclosures and Onward Transfer

We may disclose Personal Data to agents, suppliers, vendors, service providers, and subcontractors to perform services for legitimate business purposes. We require those organizations to protect Personal Data with appropriate safeguards. Such organizations are prohibited by law or by contract from using Personal Data for purposes other than purposes disclosed at the time of collection, purposes disclosed in this EU Safe Harbor Privacy Statement, or purposes subsequently authorized.

These organizations include financial institutions; human resources service providers; healthcare administrators; healthcare providers; employee stock plan administrators; database managers; customer service providers; and other organizations that provide financial services; accounting services, auditing services, actuarial services, tax preparation services, IT infrastructure, IT support, and IT development services, employee training services, customer relationship management services, and other technical, logistical, and administrative services. These organizations may perform functions such as fulfilling orders, analyzing data, providing training, administering and providing healthcare services, sending payment and wire transfers, providing customer service, providing IT support and systems management, and providing other financial, technical, logistical, or administrative functions.

We may disclose Personal Data in connection with the sale or transfer of all or part of its business. Personal Data disclosed for this purpose will still be protected in accordance with the relevant Safe Harbor Principles.

We may disclose Personal Data where required or permitted by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records; where we have reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of others; where we have reasonable grounds to believe that the information relates to breach of an agreement or violation of the law that has been, is being, or is about to be committed; or where it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit our damages. Access

At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information section below. After you request access, we will provide the personal information that you request as soon as practically possible. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be accessed or amended, we will tell you the reasons.

Data Security and Data Integrity

We store, collect, and otherwise process information mainly in servers in the United States. We take reasonable precautions to protect Personal Data on these servers from loss, misuse and unauthorized access, disclosure, alteration, and destruction. We also make reasonable efforts to keep Personal Data reliable for its intended use, accurate, current, and complete. We retain information for as long as reasonably required for business purposes or to comply with our legal obligations.

We may amend this EU Safe Harbor Privacy Statement from time to time by posting a revised policy on this website or a similar website that replaces this website. We will amend this EU Safe Harbor Privacy Statement in a manner consistent with the Safe Harbor Principles.


Please contact us with any questions or concerns related to this EU Safe Harbor Privacy Statement by using the Contact Information given below. We will investigate and attempt to resolve complaints or disputes regarding personal information in accordance with this EU Safe Harbor Privacy Statement. For complaints that have not been satisfactorily addressed, you may use the EU Data Protection Authorities Panel at

We have elected to use the self-assessment method for verifying our compliance with the U.S. Department of Commerce Safe Harbor Program.